Sage 100 Salesforce Integration: Step-by-Step Process

Sage 100 Salesforce Integration

Integrating Sage 100 with Salesforce is a powerful way to streamline business processes, improve data accuracy, and enhance customer relationship management (CRM). This comprehensive guide will walk you through the step-by-step process for Sage 100 Salesforce Integration, ensuring that you can seamlessly connect these two critical systems.


Businesses today rely heavily on technology to manage their operations efficiently. Sage 100, a robust enterprise resource planning (ERP) system, and Salesforce, a leading CRM platform, are two such technologies that help businesses achieve their goals. Integrating these systems can provide a unified view of customer data, improve sales processes, and enhance decision-making capabilities.

Also Find:- How to Migrate Sage 100 Data into Sage Partner Cloud?

Benefits of Integrating Sage 100 with Salesforce

Before diving into the integration process, it’s essential to understand the key benefits:

  1. Improved Data Accuracy: Eliminating duplicate data entry and ensuring that both systems reflect the same information.
  2. Streamlined Processes: Automating workflows between the ERP and CRM systems to enhance efficiency.
  3. Enhanced Customer Insights: Providing a holistic view of customer interactions and transactions.
  4. Better Decision-Making: Access to real-time data for informed decision-making.
  5. Increased Productivity: Reducing manual tasks and freeing up time for more strategic activities.

Prerequisites for Integration

Before starting the integration process, ensure you have the following:

  1. Access to Sage 100 and Salesforce: Ensure you have administrative access to both systems.
  2. Integration Middleware: Tools like Zapier, MuleSoft, or custom-built solutions may be required.
  3. API Access: Both Sage 100 and Salesforce provide APIs for integration purposes.
  4. Clear Objectives: Define what data you want to integrate and what outcomes you expect.
  5. Technical Expertise: Knowledge of both systems and integration processes.

Step-by-Step Integration Process

Step 1: Analyze Your Business Needs

Begin by analyzing your business needs to determine what data should be integrated. Common data points include:

  • Customer Information
  • Sales Orders
  • Invoices
  • Inventory Levels
  • Payment Status

Identify which data points need to be shared between Sage 100 and Salesforce to achieve your business goals.

Step 2: Choose an Integration Method

There are several methods to integrate Sage 100 with Salesforce:

  1. Point-to-Point Integration: Directly connecting the two systems using their APIs.
  2. Middleware Integration: Using third-party tools like Zapier, MuleSoft, or Jitterbit.
  3. Custom Integration: Developing a custom solution tailored to your specific requirements.

Evaluate each method and choose the one that best fits your business needs and technical capabilities.

Step 3: Setup API Access

To enable communication between Sage 100 and Salesforce, you need to set up API access.

  1. Sage 100 API Setup:
    • Obtain API credentials from Sage 100.
    • Configure API settings in the Sage 100 system.
  2. Salesforce API Setup:
    • Obtain API credentials from Salesforce.
    • Enable API access in Salesforce settings.

Step 4: Install Integration Middleware

If you choose to use middleware, follow these steps:

  1. Select Middleware Tool: Choose a tool like Zapier, MuleSoft, or Jitterbit.
  2. Install Middleware: Follow the installation instructions provided by the middleware provider.
  3. Configure Middleware: Set up connections to both Sage 100 and Salesforce within the middleware tool.

Step 5: Map Data Fields

Mapping data fields ensures that information flows correctly between Sage 100 and Salesforce. Identify corresponding fields in both systems and map them accurately. For example:

  • Sage 100 Customer ID ↔ Salesforce Account ID
  • Sage 100 Sales Order Number ↔ Salesforce Opportunity ID

Use the middleware tool or custom scripts to establish these mappings.

Step 6: Configure Data Sync

Configure how data will sync between the systems. Decide on:

  • Frequency of Sync: Real-time, hourly, daily, etc.
  • Direction of Sync: One-way or two-way data flow.
  • Conflict Resolution: Rules for handling data conflicts.

Set up these configurations in your middleware tool or custom integration solution.

Step 7: Test the Integration

Before going live, thoroughly test the integration:

  1. Test Data Flow: Ensure that data flows correctly between Sage 100 and Salesforce.
  2. Validate Data Accuracy: Check that the data is accurate and complete in both systems.
  3. Resolve Issues: Identify and fix any issues or errors.

Step 8: Go Live

Once testing is successful, you can go live with the integration:

  1. Schedule Go-Live: Choose a time that minimizes disruption to business operations.
  2. Monitor Performance: Keep an eye on the integration’s performance and address any issues promptly.
  3. Train Users: Provide training to users on how to leverage the integrated systems effectively.

Also Find:- Sage 100 Procore Integration

Post-Integration Best Practices

After integrating Sage 100 with Salesforce, follow these best practices to ensure ongoing success:

  1. Regular Monitoring: Continuously monitor the integration for any issues or errors.
  2. Data Backup: Regularly back up data to prevent loss in case of integration failure.
  3. System Updates: Keep both Sage 100 and Salesforce updated to the latest versions.
  4. User Training: Provide ongoing training to users to maximize the benefits of the integration.
  5. Review and Optimize: Periodically review the integration setup and optimize it for better performance.

Troubleshooting Common Issues

Despite careful planning and execution, you may encounter some common issues during or after the integration. Here are some troubleshooting tips:

  1. Authentication Errors: Ensure API credentials are correct and have the necessary permissions.
  2. Data Mismatch: Verify that data mappings are accurate and consistent.
  3. Sync Failures: Check network connectivity and server status.
  4. Performance Issues: Optimize data sync frequency and review middleware performance.


Integrating Sage 100 with Salesforce can significantly enhance your business operations, providing a seamless flow of information and improved customer insights. By following this step-by-step guide, you can ensure a successful integration that meets your business needs. For additional support, feel free to reach out to our integration experts at 1-855-794-7688.

By integrating Sage 100 and Salesforce, you can unlock the full potential of these powerful systems, driving efficiency, accuracy, and better decision-making across your organization.

Frequently Asked Questions

What Accounting Software does Salesforce Integrate with?

Salesforce integrates with a variety of accounting software solutions, including:

1. QuickBooks: Widely used by small to medium-sized businesses for accounting and financial management.
2. Xero: Cloud-based accounting software for small businesses.
3. Sage 100: Robust ERP software for mid-sized businesses.
4. Sage Intacct: Cloud-based financial management software.
5. NetSuite: Comprehensive cloud-based ERP software.
6. FreshBooks: User-friendly accounting software for freelancers and small businesses.

These integrations help streamline financial processes, enhance data accuracy, and provide a unified view of business operations.

Does Salesforce Integrate with Sage 300?

Yes, Salesforce can integrate with Sage 300. This integration allows businesses to connect their CRM and ERP systems, ensuring seamless data flow between sales and financial departments. Integration methods include:

1. Middleware Tools: Solutions like MuleSoft, Zapier, or Jitterbit can facilitate integration.
2. Custom Integration: Tailored solutions developed to meet specific business requirements. Integration with Sage 300 helps improve data accuracy, streamline processes, and enhance decision-making capabilities.

Is Sage 100 Contractor cloud-based?

Sage 100 Contractor is not natively cloud-based; it is primarily an on-premise solution. However, it can be hosted on the cloud through third-party providers. Cloud hosting offers the benefits of remote access, scalability, and reduced IT infrastructure costs. By opting for cloud hosting, businesses can access Sage 100 Contractor from anywhere, ensuring greater flexibility and collaboration.

Does Sage 100 have a CRM?

Sage 100 does not have a built-in CRM module. However, it can integrate with various CRM solutions, including Salesforce, to provide comprehensive customer relationship management capabilities. Integrating Sage 100 with a CRM system allows businesses to:

1. Enhance Customer Insights: Access a unified view of customer interactions and transactions.
2. Improve Sales Processes: Streamline workflows between sales and financial departments.
3. Increase Productivity: Reduce manual tasks and improve data accuracy.

What Database does Sage 100 use?

Sage 100 uses the Providex database as its primary database management system. Providex is designed to handle the complex data structures and transactional processes required by Sage 100. Additionally, Sage 100 can also use Microsoft SQL Server as an alternative database option. Using SQL Server offers enhanced performance, scalability, and compatibility with other Microsoft applications.

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