How to Fix QuickBooks Keeps Crashing Issues?

QuickBooks has become an essential tool for small and medium-sized businesses, streamlining financial management with its powerful features. However, users may sometimes face an annoying issue where the software crashes or shuts down unexpectedly. This sudden closure can disrupt daily operations, cause delays, and even result in data loss—adding unnecessary stress to your workday. If your QuickBooks Desktop or Online also keeps crashing or freezing, then we are here to get everything back on track. QuickBooks keeps crashing is a classic example of a bunch of technical glitches that restrict a user from using the software properly.

Understanding why QuickBooks keeps freezing is key to resolving the problem. It can stem from factors like corrupted files, outdated software, and more. But don’t worry—with the right troubleshooting steps, you can get QuickBooks running smoothly again.

So, let’s get started!

Why QuickBooks Desktop or Online Crashes After Login or Update?

If your QuickBooks app keeps crashing right after login or following an update, several factors could be at play. Corrupted installation files or damaged company files can cause QuickBooks crashing after update issues. Sometimes, outdated Windows components or conflicts with third-party apps may trigger unexpected shutdowns. On the other hand, QuickBooks Online keeps freezing because of several problems like browser cache and others. To resolve this, try updating the software or running the QuickBooks Tool Hub.

In a nutshell, identifying the root cause of every problem ensures that your accounting software runs smoothly, minimizing disruptions to your business operations. And this is exactly what we are going to cover in this blog today. We’ll first highlight the factors that lead QuickBooks to keep crashing and will then help with the best troubleshooting steps.

Why QuickBooks Keeps Crashing in Windows 10 and Windows 11?

If you’re one of those whose QuickBooks keeps crashing in Windows 10 and Windows 11, then you need to take a look at this. There are several potential causes that can lead to QuickBooks crashes after login and even update. To keep your financial software running smoothly, you should be aware of these reasons as well:

1. Outdated Software:

Running an older version of QuickBooks can lead a user to face unexpected shutdowns. This can even lead to system incompatibility, especially after a Windows update. This is why many users complain that their QuickBooks crashes after update quite a bit often. Regularly updating QuickBooks ensures you have the latest bug fixes and optimizations.

2. Corrupted Company Files:

Corrupted company files remain to be one of the most common and influential factors that create a direct impact on the performance of QuickBooks. If your QuickBooks Desktop keeps crashing, then it is probably because of damaged or corrupted company files. Using the QuickBooks File Doctor tool can help you scan and repair this issue.

3. Incorrect Installation:

Users often complain that QuickBooks 2022 keeps crashing, or the latest version doesn’t perform like it used to. We would like to inform those users that QuickBooks can’t really do anything if they’ve followed an incorrect installation process. An incomplete or corrupted installation can lead to persistent crashes. Uninstall QuickBooks, run the Clean Install Tool, and then reinstall the software to get a fresh, stable setup.

4. Windows Compatibility Issues:

Compatibility has become arguably the most important aspect in today’s landscape. Newer windows versions may not fully support the older QuickBooks edition. Which is why we recommend you update your QuickBooks to the latest release. QuickBooks app keeps crashing unless we make sure that the windows and the software version are highly compatible.

5. Damaged Windows Components:

QuickBooks relies on Windows components like .NET Framework, MSXML, and C++ redistributables. If these are corrupted, crashes may occur. Use Windows settings to repair or reinstall these components.

So, these are the five most common causes that lead a user to face QuickBooks crashes after login and update in both Windows 10 and Windows 11. Now that we know the potential reasons behind “QuickBooks Desktop Keeps Crashing” and “QuickBooks Online Keeps Freezing”, it is the right time to take a look at the effective solutions to get rid of this situation once and for all.

Also Find: Solutions to Fix QuickBooks Desktop File Opening Issues

How Can We Fix “QuickBooks Keeps Crashing or Freezing” Issue?

Well, just like any other QuickBooks problem, this situation can also be dealt with. QuickBooks Desktop keeps crashing due to a variety of reasons and same is the case when QuickBooks Online keeps freezing. As a user, one should be aware of all the possible solutions to eliminate this roadblock permanently. Here we go then!

Solution 1: Update QuickBooks Application

If your QuickBooks Desktop keeps shutting down, an outdated application might be the main culprit in this scenario. Compatibility issues or system conflicts can cause sudden crashes. To prevent this, it is crucial to make sure your QuickBooks Desktop is updated to the latest release. Upgrading to newer versions ensures you have the lates features and bug fixes, reducing the chances of sudden performance issues with the software.

Solution 2: Run QuickBooks Database Server Manager

Running the QuickBooks Database Server Manager helps manage and host company files on a server. Here are the steps:

1. Press Ctrl + J to open Downloads after downloading the QuickBooks Tool Hub.
2. Click on the QuickBooksToolHub.exe file and select Yes.
3. Click Next to start the installation.
4. Agree to the license terms by selecting Yes.
5. Click Next and go to the Installation Issues tab.
6. Once the installation is complete, click Finish.
7. Open the QuickBooks Tool Hub and go to the Network Issues tab.
8. Select QuickBooks Database Server Manager and run the tool to fix the issue.

Solution 3: Rename the QBUser.ini FIle

A corrupted or damaged QBUser.ini file can cause QuickBooks to crash in Windows 10 as well as in Windows 11. This file stores essential user and configuration data, and when faulty, it may trigger crashes. Renaming the QBUser.ini file forces QuickBooks to create a new one, resolving the issue. Simply follow the step-by-step instructions to complete the process.

1. Navigate to the QuickBooks installation directory on your system which is usually located in the C drive.
2. Find the files with .ini extension within the folder.
3. To resolve the QuickBooks keeps crashing issue, rename the QBUser.ini file to Qbw.ini.old.
4. Save the renamed file with the .old extension
5. Before renaming the .ini files, make sure to access your company file to avoid losing any important data.
6. Next, rename the DataStore.ecml file and restart your computer.
7. After restarting, launch QuickBooks to check if the problem is resolved or not.

Solution 4: Copy Company Files to the Desktop

If your QuickBooks Desktop keeps crashing, then another prominent reason behind this is the location of company files. To resolve this, copy your company files to the desktop and try opening them. If QuickBooks runs smoothly, the original folder location could be causing unexpected QuickBooks shutdowns. This simple step helps pinpoint whether the crash is file or location based.

Here are the steps to copy company files to the Desktop!

1. Right-click on your desktop and select “New” → “Folder.”
2. Create a folder to troubleshoot QuickBooks crash during email sending.
3. Find your most recent company file.
4. Copy the file to address QuickBooks freezing on Windows 10.
5. Paste the file into the new folder (Ctrl + V).
6. Hold Ctrl while launching QuickBooks until the “No Company Open” window appears.
7. Choose “Open or Restore an Existing Company” and click Next.
8. If QuickBooks app keeps crashing, reopen the file from the new folder.

Solution 5: Running SFC and DISM Scans

The System File Checker (SFC) scans and repairs corrupted system or personal files. Meanwhile, DISM (Deployment Image Service and Management) optimizes system images and fixes bugs causing QuickBooks to crash when opening company files. Follow the steps given below!

1. Open the Start menu, type cmd, and launch the Command Prompt.
2. Right-click the Command Prompt and select Run as Administrator to fix QuickBooks freezing issues.
3. In the command window, type SFC /scannow and hit Enter.
4. Once the scan finishes, check if the QuickBooks crashing after update issue persists.

Follow the next steps carefully,

If QuickBooks freezes, open the Command Prompt as an administrator (refer to the previous steps).

After completing the initial scan, run these commands one by one:

1. DISM /Online /Cleanup-Image /CheckHealth
2. DISM /Online /Cleanup-Image /ScanHealth
3. DISM /Online /Cleanup-Image /RestoreHealth

Once the commands run successfully, check if QuickBooks Desktop Pro is still crashing.

Solution 6: Run Quick Fix with QuickBooks Tool Hub

If QuickBooks crashes when opening a company file, try using Quick Fix My Program:

1. Close QuickBooks Desktop.
2. Download and install QuickBooks Tool Hub.
3. Open the tool and run Quick Fix My Program.
4. Restart QuickBooks and check if the issue persists.

Solution 7: Use QuickBooks Install Diagnostic Tool

Fix issues with Microsoft components using the QuickBooks Install Diagnostic Tool:

1. Open QuickBooks Tool Hub and go to Program Problems.
2. Run the QuickBooks Connection Diagnostic Tool.
3. Restart your computer and reopen QuickBooks to see if the crash is resolved.

Solution 8: Repair the Program

Even with a compatible OS and updated QuickBooks, crashes can still occur. Try repairing the program to fix the QuickBooks 2022 keeps crashing error. Follow the steps below to get started.

1. Restart your computer.
2. Open the Control Panel from the Windows menu.
3. Click Programs and Features, then select Uninstall a Program.
4. Select QuickBooks from the program list and click Uninstall/Change.
5. Click Continue → Repair → Next.
6. Wait for the diagnosis to complete, then click Finish.

Solution 9: Suppress QuickBooks Desktop

If QuickBooks Desktop keeps crashing, suppressing the application can help identify the cause. By starting QuickBooks without loading any company files, you can determine whether the issue lies within the software or the data. In cases where QuickBooks Desktop keeps shutting down, this method helps pinpoint if file corruption or another underlying issue is causing the unexpected shutdowns.

Solution 10: Clean Boot the System in Selective Startup

Eliminate third-party application interference while QuickBooks is running to address issues like QuickBooks 2022 keeps crashing and ensure smoother operation. Follow these steps:

1. Press Windows + R to open the Run window, then type Msconfig in the search box.
2. In the System Configuration window, go to the General tab, select Selective Startup, and check Load System Services.
3. Next, navigate to the Services tab to answer why QuickBooks keeps kicking me out.
4. Select Hide all Microsoft services to filter out essential system services.
5. To fix QuickBooks not responding on startup, click Disable all, then move to the Startup tab and open the Task Manager.
6. A window with a list of startup applications will appear.
7. End processes for applications that you aren’t currently using to address how to force quit QuickBooks.
8. After disabling the unnecessary processes, click OK and apply the settings.
9. Restart your device and check if the QuickBooks keeps crashing issue is resolved.

So, these are the 10 solutions that can help you get rid of “QuickBooks Desktop keeps crashing” and “QuickBooks Online keeps freezing” issues. In case you’re unable to get out of this situation, don’t panic because we are here to bring your QuickBooks back on track with reliable and top-notch assistance.

In Conclusion

By staying proactive and performing regular maintenance, you can minimize disruptions and keep your financial management running smoothly. Experiencing crashes or performance issues with QuickBooks can be frustrating, but with the right troubleshooting steps, these problems can often be resolved quickly. Whether it’s updating the software, repairing files, or addressing system conflicts, the methods we’ve covered should help ensure smoother operation.

If QuickBooks keeps crashing or freezing, don’t hesitate to reach out to QuickBooks support or a professional technician at 1-844-987-7063.

Frequently Asked Questions