What are QuickBooks Bank Feeds Errors and How to Fix Them?

QuickBooks Bank Feeds is a powerful feature that allows users to automatically import transactions from their bank or credit card accounts directly into QuickBooks. However, many users encounter QuickBooks Bank Feeds errors, which can disrupt workflow, create inconsistencies in financial data, and lead to hours of troubleshooting. In this comprehensive guide, we’ll explore the most common bank feed issues in QuickBooks, why they happen, and detailed steps on how to resolve them effectively.

Understanding QuickBooks Bank Feeds

Bank Feeds in QuickBooks streamline the accounting process by syncing real-time transaction data. This feature helps users avoid manual entry, categorize transactions efficiently, and maintain up-to-date financial records. When this functionality fails, users may face syncing problems, connection issues, or outdated data displays—all classified under Bank Feed errors.

Most Common QuickBooks Bank Feed Errors and Their Fixes

1. QuickBooks Error 103 and 310

These errors typically indicate login credential issues. QuickBooks cannot access your bank account because the login information entered is incorrect or the bank requires additional authentication.

Symptoms:

• Error messages stating incorrect credentials
• Failure to connect to the bank
• Repeated prompts to re-enter login details

Fix:

• Go to Banking > Bank Accounts > Edit Sign-in Info
• Manually log in to the bank’s website to ensure the account is active
• Confirm if multi-factor authentication is enabled
• Update credentials and reattempt connection

2. QuickBooks Error 102

This occurs when there’s an issue on the bank’s end, such as website maintenance or server downtime.

Symptoms:

• No new transactions downloaded
• Connection timeout messages
• Delayed sync for several days

Fix:

• Wait 24-48 hours as banks may be updating their systems
• Check the bank’s website for notices or alerts
• If the problem persists, contact your bank’s technical support

3. QuickBooks Error 105

Error 105 arises when QuickBooks is unable to find your bank account or retrieve any data due to connectivity issues.

Symptoms:

• “We can’t connect to your bank” message
• Missing account or incorrect account linking
• Failed transaction import

Fix:

• Verify bank account status online
• Reconnect the account via Banking > Link Account
• Clear your browser cache or use incognito mode if using QuickBooks Online

4. Bank Feed Not Updating or Missing Transactions

Sometimes, bank feeds fail to update or omit certain transactions, leading to incomplete records.

Symptoms:

• No recent transactions in QuickBooks
• Missing deposits or withdrawals
• Out-of-date transaction list

Fix:

• Manually update by clicking Update in the Banking tab
• Ensure your account is correctly mapped and not set to inactive
• Download and import transactions manually via CSV if required

5. QuickBooks Error OLSU 1011

Cause: This error arises due to connectivity problems between QuickBooks and your financial institution.

Fix:

• Ensure your internet connection is stable.
• Update to the latest QuickBooks Desktop version.
• Go to Banking > Bank Feeds > Deactivate All Online Services, then reactivate.

6. QuickBooks Error OLSU 1013

Cause: Often due to outdated login credentials or unsupported bank formats.

Fix:

• Confirm that your financial institution supports Direct Connect.
• Reenter your login information under Edit > Preferences > Bank Feeds > Company Preferences.
• Reset your connection settings.

7. QuickBooks Error OLSU 1014

Cause: This error typically results from incorrect configuration files or a miscommunication with the bank server.

Fix:

• Delete temporary internet files and clear browser cache.
• Check that your .QBO file is in the correct format.
• Update your FIDIR.txt file located in the QuickBooks installation directory.

8. QuickBooks Error OLSU 1016

Cause: Occurs due to configuration issues in the bank feed setup or unsupported bank information.

Fix:

• Deactivate and reactivate bank feeds.
• Download and install the latest QuickBooks updates.
• Verify the account information with your bank.

9. QuickBooks Error OL 202

Cause: Financial institution is unable to process the request, often due to invalid data or communication failure.

Fix:

• Contact your bank to confirm account setup.
• Validate your QuickBooks company file for damage via File > Utilities > Verify Data.

10. QuickBooks Error OL 203

Cause: Similar to OL 202, often a server issue or invalid account data.

Fix:

• Perform a clean uninstall and reinstall of QuickBooks if recurring.
• Ensure the bank account is not closed or restricted.

11. QuickBooks Error OL 205

Cause: Caused by outdated QuickBooks versions or incorrect financial institution information.

Fix:

• Update QuickBooks.
• Check and revalidate your Financial Institution Directory file.

12. QuickBooks Error OL 206

Cause: Triggered when QuickBooks cannot establish a secure connection with the bank server.

Fix:

• Switch to a wired internet connection.
• Temporarily disable antivirus and firewall settings, then retry the connection.

13. QuickBooks Error OL 209

Cause: Arises due to corruption in the company file or incomplete information in the .QBO file.

Fix:

• Re-download the .QBO file.
• Run a company file rebuild via File > Utilities > Rebuild Data.

14. QuickBooks Error OL 221

Cause: Occurs due to improper formatting of online banking data.

Fix:

• Open your .QBO file in a text editor and verify formatting matches Intuit’s standards.
• Contact the bank for a correct file version.

15. QuickBooks Error OL 231

Cause: This error may occur due to duplicate or mismatched bank feed data.

Fix:

• Deactivate online banking for the account.
• Re-link the account using correct details.

16. QuickBooks Error OL 232

Cause: Typically appears during import of a damaged or improperly formatted .QBO file.

Fix:

• Re-download the file from your bank.
• Contact your bank to verify if their Web Connect file complies with QuickBooks guidelines.

17. QuickBooks Error OL 249

Cause: Caused by bank server timeouts or maintenance.

Fix:

• Wait and retry after some time.
• Contact the bank to confirm availability of online services.

18. QuickBooks Error OL 301

Cause: Security certificates or an outdated version of QuickBooks can trigger this error.

Fix:

• Update to the latest release of QuickBooks Desktop.
• Verify Windows is up-to-date with current certificates.

19. QuickBooks Error OL 332

Cause: Often linked to incorrect bank login credentials or outdated bank information.

Fix:

• Re-enter correct login credentials.
• Log in directly to your bank and accept any pending terms.

20. QuickBooks Error OL 334

Cause: Results from changes in bank security settings or updates.

Fix:

• Accept any updated terms from your bank.
• Update account information in QuickBooks.

21. QuickBooks Error OL 392

Cause: Caused by damage in the company file or interruption during a bank update.

Fix:

• Run the QuickBooks File Doctor to fix file damage.
• Restore from a recent backup if data loss has occurred.

22. QuickBooks Error OL 393

Cause: Appears when QuickBooks fails to communicate with the bank due to incorrect settings.

Fix:

• Edit and correct bank account setup.
• Contact your bank to verify if your QuickBooks setup is compatible with their current system.

Steps to Troubleshoot QuickBooks Bank Feeds Errors

Step 1: Verify Bank Credentials

Ensure your login credentials are up-to-date. Try logging in directly on the bank’s website using the same credentials.

Step 2: Update QuickBooks

Always run the latest QuickBooks version. Go to Help > Update QuickBooks Desktop and install updates.

Step 3: Check Bank Website

Log in to your bank’s website and verify:

• No alerts or security messages
• Terms and conditions are accepted
• No CAPTCHA or multi-factor authentication blocking QuickBooks

Step 4: Refresh Bank Connection

In QuickBooks Online:

• Go to Banking
• Select the account
• Click the Update button

In QuickBooks Desktop:

• Go to Banking > Bank Feeds Center
• Select your account
• Click Send/Receive

Step 5: Reconnect the Bank Account

If updating doesn’t work:

• Disconnect the bank account from QuickBooks
• Reconnect it by selecting Add Account
• Follow the prompts to re-authenticate

Must Read: How to Connect Bank and Credit Card Accounts to QuickBooks Online?

General Solutions for Resolving All OL and OLSU Errors

• Update QuickBooks Desktop: Go to Help > Update QuickBooks Desktop and install all available updates.
• Check Internet Settings: Ensure a strong and stable internet connection.
• Enable TLS 1.2 Protocol: Go to Internet Options > Advanced Tab, scroll to Security, and check TLS 1.2.
• Deactivate and Reactivate Bank Feeds: Navigate to Chart of Accounts, right-click on the bank account, and select Edit Account > Bank Feed Settings.
• Verify Data and Rebuild File: Go to File > Utilities > Verify Data, and if issues are found, use Rebuild Data.

Manual Transaction Import as a Temporary Solution

If the feed is broken and urgent work is needed, use the manual CSV import method:

1. Log in to your bank account
2. Download a CSV file of recent transactions
3. In QuickBooks, go to Banking > File Upload
4. Match columns correctly and import

This ensures your books remain updated while you troubleshoot the automatic feed.

Preventing Future Bank Feed Errors

• Maintain Updated Credentials: Always ensure your login credentials are current and match those used on your bank’s site.
• Use Supported Banks: Verify that your financial institution supports QuickBooks bank feed integration (Direct Connect or Web Connect).
• Schedule Regular Updates: Set a regular time for daily or weekly updates to ensure smooth sync and catch any errors early.
• Avoid Unnecessary Account Changes: Changing account numbers, login credentials, or enabling new security features can often disrupt feed functionality.

Conclusion

QuickBooks Bank Feeds errors can cause major disruptions, but with the right approach, most of these issues are fully resolvable. From login problems and server downtime to outdated software and compatibility issues, understanding the root cause is key. Following structured troubleshooting steps ensures that you get back on track with minimal downtime, allowing your business to maintain accurate and timely financial records.

Frequently Asked Questions