Stuck with “QuickBooks Subscription Has Expired” message when launching QuickBooks Desktop? If yes, then we are here! This problem prevents flawless access to your company file, causing interruptions to your workflow until the issue is resolved. It happens when QuickBooks cannot verify your license when you renew your QuickBooks Desktop Subscription, or your payment details are outdated. This issue is typically triggered by expired payment information, network connectivity issues, or corrupted system files.
It is relatively simple to resolve this issue. Whether you need to renew QuickBooks Desktop Subscription, update billing information, or refresh activation, there are multiple options. As we go through this blog, we’ll examine the causes, signs, and solutions for getting QuickBooks running again.
Signs of the “QuickBooks Subscription Has Lapsed” Error
Occasionally, QuickBooks displays the “QuickBooks Subscription Has Expired” message due to issues with account verification or payment status. These are the most common signs of this error:
1. Error Message on Startup – You will see a message that says,“QuickBooks Subscription Has Expired”, blocking access to your company file.
2. Limited Functionality – When an inactive subscription is used, certain features such as payroll, online banking, and software updates will not work.
3. QuickBooks Closes Unexpectedly – After displaying an error about subscriptions, QuickBooks may shut itself down automatically.
4. Cannot Access Multi-User Mode – The software does not allow users to switch to multi-user mode, making collaboration impossible.
5. Frequent Activation Prompts – Even after signing in to QuickBooks, the program repeatedly asks you to register or reactivate the software.
Causes of the “QuickBooks Subscription Has Lapsed” Error
There are a variety of reasons why this error can occur, including billing, system, or connection problems. Identifying these causes will help you apply the right troubleshooting steps to renew QuickBooks Desktop Subscription.
1. Expired or Unpaid Subscription – The software restricts access if the QuickBooks Desktop Subscription Renewal was missed.
2. Outdated Billing Information – Credit card information that is incorrect or expired can prevent automatic renewals.
3. Internet Connectivity Issues – There may be a problem with the network that prevents QuickBooks from verifying your subscription.
4. Corrupt or Missing License Data – QuickBooks may display the expiration error if its license information cannot be retrieved.
5. Outdated QuickBooks Version – Subscription validation may be affected by using an unsupported version of QuickBooks.
If you identify the signs and causes early, you can renew QuickBooks Desktop Subscription and continue managing your finances uninterrupted. Now let’s move on to the solutions!
Solutions to Fix Subscription has Lapsed Error in QuickBooks Desktop
When QuickBooks displays the “QuickBooks Subscription Has Expired” message, it means it cannot verify your subscription status. Payment issues, outdated license data, or connectivity issues can cause this.
Follow these troubleshooting steps to renew QuickBooks Desktop Subscription and regain full access.
Solution 1: Update Your Payment Information
- Log into the Customer Account Management Portal (CAMPs).
- Locate QuickBooks Desktop and select Details next to it under Products & Services.
- Edit the Payment Method, update the billing information, and save and close.
- Go to the Help menu in QuickBooks Desktop.
- To refresh your subscription status, select Sync License Data Online under Manage My License.
Solution 2: Install QuickBooks Updates
Updating QuickBooks Desktop ensures you have the latest features and bug fixes, which can help resolve subscription issues.
If your software is already up to date, but the subscription error persists, proceed to Solution 3.
Solution 3: Repair QuickBooks Using the QuickBooks Tool Hub
QuickBooks Desktop can sometimes be unable to connect to online services when a Windows file is damaged. This results in subscription errors. Such issues can be resolved by using the QuickBooks Tool Hub.
Step 1: Download and install the QuickBooks Tool Hub
- Close QuickBooks Desktop.
- Get the latest version of the QuickBooks Tool Hub and save it on your desktop or in the Downloads folder.
- Run the downloaded file (QuickBooksToolHub.exe).
- Follow the on-screen instructions to complete the installation and accept the terms and conditions.
- Once installed, double-click the QuickBooks Tool Hub icon on your desktop to launch the tool.
- Continue troubleshooting with the next solution if the issue persists.
Step 2: Run the QuickBooks Install Diagnostic Tool
- Go to the Installation Issues tab in QuickBooks Desktop Tool Hub.
- Select QuickBooks Install Diagnostic Tool to scan and repair any Windows files required for QuickBooks to function properly.
- Once the tool finishes running, click OK to close it.
- Start QuickBooks Desktop and open your company file.
For additional troubleshooting, proceed to Solution 4.
Solution 4: Restore Your Product and License File
A system file in QuickBooks Desktop stores information about your product and license. Subscription errors can occur if this file becomes corrupt. Following these steps will help you restore it:
- Use Intuit’s official lookup tool if you don’t have it handy.
- Close QuickBooks Desktop completely.
- Press Windows + R, type Run, and hit Enter.
- Enter the following path and press Enter: C:\ProgramData\Intuit\Entitlement Client\v8
- If the folder doesn’t open, try: C:\ProgramData\Intuit\Entitlement Client\v6
- Locate EntitlementDataStore.ecml, right-click it, and select Delete. Click Yes to confirm.
- Launch QuickBooks Desktop and open your company file.
- Enter your product and license details again according to the on-screen instructions.
QuickBooks will create a fresh license file and resolve any issues with subscription validation during this process.
Solution 5: Verify Your Internet Connection
Your QuickBooks Desktop Internet connection settings may help if you continue to receive subscription errors. Here are the steps you need to follow to ensure that QuickBooks can connect to online services without interruption.
Summary
You may not be able to access essential features of QuickBooks Desktop because the “QuickBooks Subscription Has Expired” or “Subscription Has Lapsed” error has appeared. The issue is often caused by outdated payment details, a disrupted internet connection, or damaged system files. The troubleshooting steps outlined above will allow you to renew your QuickBooks Desktop subscription and restore full functionality. To ensure seamless access to QuickBooks services, verify your Internet connection settings and re-register QuickBooks.
Keep your QuickBooks Desktop subscription up-to-date, regularly install software updates, and maintain a stable internet connection to ensure smooth financial management. Reach out to our QuickBooks experts at 1-844-987-7063, they will provide expert guidance tailored to your needs.
Frequently Asked Questions
Typically, this error occurs when your QuickBooks Desktop subscription has expired or there is a problem verifying your subscription status. You may also experience this problem if you have incorrect billing information, an outdated license file, or a problem with connectivity.
To update your subscription:
1. Go to Help > Manage My License > Sync License Data Online in QuickBooks Desktop.
2. Check your subscription status in your Intuit Account if the error persists.
3. Ensure your payment details are up-to-date and renew your subscription if necessary.
If your subscription is valid but the error persists:
1. Close QuickBooks Desktop and restart it.
2. Run QuickBooks Tool Hub and select Quick Fix My Program to resolve any glitches.
3. Follow the instructions on-screen to reset QuickBooks Desktop’s activation by clicking Help > Activate QuickBooks Desktop.
1. Close the QuickBooks Desktop program.
2. Go to C:/ProgramData/Intuit/Entitlement Client/v8.
3. Locate and rename EntitlementDataStore.ecml.
4. Follow the prompts to re-register QuickBooks.
